YOUR QUESTIONS, ANSWERED

Have a question? We’ve got you covered. In our FAQ section you will find quick and clear answers to help you get the most out of your experience with The Welding Magician. Dive in to find the details you need, or reach out to our dedicated support team for personalized assistance.

How to Buy in Our Online Store?

Choose the product you like the most. Add the product to your cart. Go to the cart, located in the upper right corner. Click on 'Process Order' and fill out the form. (You will need to create an account using your email and personal details). Ready! In just a couple of days, enjoy your products when they arrive at your home.
What regions do you ship your products to?

We ship to all states across the United States! Whether you are in sunny California or vibrant New York, you can enjoy our products. Just make sure to provide a valid address within the U.S. to ensure successful delivery. Additionally, we now offer shipping to Canada. Please note that customers in Canada will be responsible for the shipping costs.
How Do I Track My Order?

We will provide information on how customers can track the status of their orders, either through a tracking number or through the account on our platform.
What are the accepted payment methods?

Here you can list the payment options available in your store, such as credit and debit cards, PayPal, Google Pay and Apple Pay.
How Long Will My Order Take?

We strive to get your order to you as quickly as possible! Here's what to expect: Processing Time: It takes us 1-2 business days to carefully process and prepare your order. Delivery Time: Once shipped, your items typically arrive within 5-7 business days, depending on your location. We partner with reliable shipping providers, including USPS, UPS, and FedEx, to ensure your order arrives safely and on time.
Why is my order delayed?

Our team is diligently working to process all orders promptly. If your order is delayed, it may be due to an unexpected increase in demand or logistical delays. We recommend tracking your order using the tracking number provided in your confirmation email. You can also contact our customer service for more details and assistance.
What Is Your Refund Policy?

If you have received a damaged item, kindly reach out to us within 30 days of your purchase to initiate the refund process and obtain approval for the return. The refund will be credited to the original card used for the purchase. Please note that no refunds will be issued for purchases made in error. Additionally, we do not cover shipping costs, provide credits, or offer refunds for shipping fees. Customers are responsible for all costs associated with returning the item. Ensure that returned products are in their original, unused condition.
Do you have customer service?

Absolutely! We have a dedicated customer service team ready to assist with any questions or concerns you may have. You can easily reach out to us via email at info@theweldingmagician.com, or for immediate assistance, use our WM Chat feature available on our website where we can help you with your inquiries in real time. We're here to help and provide the best assistance possible. Looking forward to serving you soon!